Terms & Conditions

IMPORTANT: Zeo Fin Technology Private Limited, Office No. 19,1st Floor, Vikas Centre, S.V. Road, Santacruz West, Santacruz (West), Mumbai, Maharashtra, India, 400054 (hereinafter referred to as the “Company”, “We”, “Us”, “Our”) has developed and solely owns a mobile personal finance software application called “JIFY” (“App”, which expression shall include future releases of the application). Company makes the App available for download and use on mobile phones to as the end-users of the App (hereinafter referred to as “User”, “You”, “Your”), subject to these Terms of Service.

The Company also operates a website at https://www.jify.co/ (“Website”) for marketing and information purposes only. It is clarified that the Company does not use the Website for any purpose other than the said purposes. The App and the Website are hereinafter collectively referred to as the “Platform”.

The terms and conditions contained herein and the terms and conditions of use of the Website are hereinafter collectively referred to as “Terms”.

These Terms shall constitute a binding contract between Company and You when You download or use the Platform. By clicking the “I Agree” button on the Platform, You hereby undertake that You have read, understood and accepted these Terms and acknowledge that together with the Privacy Policy (as defined in these Terms), these Terms constitute the entire rights, obligations and remedies in respect of Your use of the Platform.

If You do not agree to these Terms You must not proceed to download the Platform.

Without prejudice to any other specific requirement which may be laid out in these Terms, Your use of the Platform and specifically, Your acceptance of these Terms as aforesaid shall be deemed to be a representation from You that You are above 18 years of age, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms, and to abide by and comply with these Terms.

THE COMPANY IS NOT A LENDER (AS DEFINED BELOW) AND DOES NOT PROVIDE ANY LOANS OR OTHER CREDIT FACILITIES (AS DEFINED BELOW). THE COMPANY IS MERELY OPERATING THE APP TO FACILITATE YOUR APPLICATION TO AVAIL THE CREDIT FACILITIES.

Headings of clauses are only for convenience and are not intended to be used to interpret the contents thereunder. Please read these Terms in full.

I. Description of the App

1. The Company owns and operates the App that facilitates provision of Services as more specifically detailed herein below.

2. The Company is a private limited company registered under Companies Act, 2013. The Company is merely an intermediary and does not directly provide any financial services to the Users. It is not an organization registered with the Reserve Bank of India, nor Financial Institution under the Companies Act, 2013 or the Banking Regulation Act, 1949 or any other laws for the time being in force in India or a deposit taking company or a chit fund or a company offering any investment schemes as per the rules and regulations for the time being in force in India.

II. Applicability of the Terms

1. By clicking the “I Agree” button on the Platform, You hereby give Your unconditional consent to;

1. 1. These Terms including the paragraphs at the commencement of these Terms and titled “IMPORTANT”.
   2. The “Privacy Policy” available on the Platform and incorporated herein by reference. Click here to view the Privacy Policy.
   3. Any other notice, disclaimer, policy, or term of use, by whatever name called, which may apply to the use of the Platform from time to time.

2. These Terms may be amended at any time by the Company. All such amendments shall be binding on after the amended Terms are made available on the Platform. If You do not agree with any such modification, Your sole and exclusive remedy is to terminate Your use of the Platform with no liability to the Company. Notwithstanding the foregoing, if You have availed any of the Services as detailed in these Terms, the Terms including the modified terms shall continue to apply to the extent of and in relation to the Services availed.

3. Although the Company may attempt to notify You when major changes are made to these Terms, it shall be solely Your responsibility to read and understand the most up-to-date version of the Terms on the Platform. Nothing in these Terms shall be deemed to confer any third-party rights or benefits.

III. Account

1. If You wish to use the App, You are required to maintain an account with the Company and will be required to furnish certain information and details, including Your name, email id, contact number and any other information deemed necessary by the Company. You are responsible for maintaining the confidentiality and security of Your account, password, activities that occur in or through Your account and for restricting access to Your computer to prevent unauthorized access to Your account. You agree to accept responsibility for all activities that occur under Your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform Us immediately if You have any reason to believe that Your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. Please ensure that the details You provide Us with are true, correct, accurate and complete. Upon the Company gaining knowledge of having any reasonable suspicion that the information provided by You is wrong, inaccurate or incorrect, the Company shall immediately terminate Your account without any notice to You in this regard. In the event of any changes or updates to the information shared by You at the time of registering Yourself on the App, You shall be responsible to forthwith notify the Company of the said changes. You can access and update the information You provided Us on the ‘profile’ area of the Your account after You log-in or by writing to Us at support@jify.co. If You fail to notify Us of any changes in the information shared with Us, the Company will continue to use Your information already available with Us. The right to use this App is personal to the User and is not transferable to any other person or entity.

2. In addition to the Terms, which governs Your access and use of the Platform, Your access to, use of, and participation in the Platform is subject to all applicable regulations, guidelines and additional policies that the Company may set forth from time to time, including without limitation, any product specific policy and any other restrictions or limitations that the Company publishes on the Platform (“Additional Terms”).

3. You shall, at all times, abide by the Terms stated herein, Additional Terms, applicable law and any breach of the same may also lead to the Company terminating Your account and appropriate civil and criminal remedies will be sought against You as provided under the laws of India.

IV. Your Representations and Warranties

You hereby represent, warrant, covenant and certify that: (a) You are a bonafide User; (b) You have the authority to enter into these Terms; (c) You agree to be bound by all terms and conditions of these Terms and any other documents incorporated by reference herein and applicable law; and (d) You are not bound by any existing or past contracts or arrangement which would conflict with Your use, access and provisioning or obtaining of Services through the Platform and in the event of any such conflict, You will hold harmless the Company and its directors, officers, managers, members, employees, attorneys, agents, and successors in rights from any claims, demands, liabilities and damages (actual and consequential) arising due to such conflict.

V. Services

The Company provides the following services through the App (“Services”):

1. Facilitation of Lending Services

The Company facilitates the provision of personal loans, and other credit facilities (“Credit Facilities”) offered by NBFCs and Banks partnered with the Company (“Lender(s)”) to potential borrowers. Users acknowledge that the Company is only an intermediary and owns and operates the App for facilitating the provision of Credit Facilities offered by Lenders to Users. The Company performs these Services as a lending service provider to the Lenders and does not provide any financial services to the Users. The Credit Facilities may be extended by a Lender individually or by any two Lenders jointly as a co-lent loan.

As part of the Services, We collaborate with various third-party entities (“Partner Employers”) and facilitate the provision of Credit Facilities to the employees of Partner Employers, (“Employees”). We work with such Partner Employers to provide the Employees access to the Platform through which they can avail the Services offered by Us. Users will have the option to avail Credit Facilities through the App against their Compensation Entitlement, subject to compliance with these Terms and/or other terms as may be stipulated by the Lenders while granting the Credit Facility.

For the purpose of these Terms “Compensation Entitlement” shall mean the compensation / salary of an Employee for any given calendar month, as communicated to the Company by the Employer.

Pursuant to this Service, the Company collects various information from the Users, or the relevant Partner Employer as may be required by the Lenders and as detailed in the Privacy Policy. Based on the information shared by the User, the App reflects the Credit Facilities that the User is eligible to avail and the Lenders that offer the said Credit Facility. The Company, via the App, facilitates completion of the loan application form, collection of KYC documents and acceptance of the loan agreement provided by the Lender(s) for availing the Credit Facility.

The User expressly acknowledges that Company is only an intermediary facilitating the provision of Credit Facilities and is not a financial institution. The Company does not provide any guarantee on whether a Credit Facility will be granted to the User. On receipt of the loan application, the decision on whether a Credit Facility will be provided to the User solely vests with the Lender(s). Accordingly, the Lender(s) may accept or reject a loan application at their sole discretion without any obligations to clarify the reasons for their decision.

Once the loan is approved by the Lender(s), the funds are transferred directly by the Lender(s) to the bank account of the User. The terms and conditions governing Your use of Credit Facility, including the disbursement, repayment, charges and interest shall be as specified under the agreement executed by You with the Lender.

While terms of repayment of the Credit Facility shall be as set out under the agreement with the Lender, by accepting these Terms You acknowledge and explicitly consent that any amounts due on Your Credit Facility may directly be collected by the Company and/or the Lender from Your relevant Partner Employer. Subsequently, the Partner Employer may deduct such due amount from Your Compensation Entitlement. In case the Partner Employer does not make the repayment or makes payment of an amount lesser than the amount due on the Credit Facility availed by You, You hereby authorize the Company to directly collect such due amount from You, including by way of E-NACH mandate provided by You in accordance with the terms of the  agreement executed by You with the Lender. You also acknowledge that any default on Your end in repayment of the amounts may impact Your credit score, as per the applicable law and policies of the third party Lender.

If You avail any services from the Lender(s) through the App, please refer to the privacy policy of such Lender(s). Your relationship with the Lender(s) is governed solely by privacy policy, and loan agreements executed between You and the Lender(s). In such cases, You are contracting a service directly with Our Lender(s). We accept no responsibility for the provision of Credit Facilities or its consequences. We are not liable for any losses that may occur as a result of the acts or omissions of the Lender(s).

2. Digital Gold

You may purchase digital gold through the Platform. For this purpose, the Company acts as a facilitator and has partnered with third parties (“Digital Gold Provider”) to make digital gold available to You on the Platform. You hereby acknowledge and understand that the Company merely acts as a facilitator between You and the Digital Gold Provider, and any and all terms in relation to the purchase, redemption or exchange of the digital gold product by You, from the Digital Gold Provider, shall be governed by the terms agreed between You and the Digital Gold Provider, to the exclusion of the Company. We provide no assurances that We will be able to intervene on Your behalf with Our Digital Gold Provider in relation to any disputes and/or grievances that You may have in relation to the digital gold product, and We disclaim all liability in relation to any claims, disputes, damages, of any nature (whether direct, indirect, actual or consequential), arising out of or in relation to or in connection with any digital gold product that You may purchase from the Digital Gold Provider.

3. Salary Card

As a part of the Services, You may be issued a co-branded pre-paid payment instrument by the card issuer, Premium eBusiness Venture Private Limited (“Card Issuer”), in collaboration with the Company (“Salary Card”).  You hereby acknowledge and agree that the Company is not the issuer of the Salary Card and is merely involved in marketing/distribution of the Salary Card or providing Users access to services that are offered by the card issuer. If You avail or purchase a Salary Card through the App, please refer to the privacy policy (https://www.zokudo.com/privacy-policy) and terms and conditions (https://www.zokudo.com/terms-and-conditions) of Premium eBusiness Ventures Private Limited. Your relationship with the Card Issuer is governed solely by privacy policy, and terms and conditions of the Card Issuer. In such cases, You are contracting a service directly with the Card Issuer.

The Company may at any time modify, alter, amend, increase or decrease the scope of Services.

VI. Rewards and Benefits

If You use the App, the Company may, from time to time and in its sole discretion, reward You with benefits, cashbacks, or other incentives subject to such terms and conditions as may be notified by the Company from time to time. Additionally, the Company may offer various schemes to the Users including but not limited to referral schemes, cashback offers etc., and such offers shall be subject to terms and conditions as may be notified by the Company at the time of provision of such offers and schemes.

VII. Obligations of the User

1. You shall not use the Platform otherwise than as an end user.

2. In Your use of the Platform only for Your lawful and personal use, You shall always comply with all applicable laws.

3. You agree not to circumvent, disable or otherwise interfere with security-related features of the Platform or features that prevent or restrict use or copying of any content or enforce limitations on use of the Platform or the content therein.

4. You agree to not interfere with or use non-public areas of Our Platform and Our technical delivery system. You will not introduce any trojans, viruses, any other malicious software, any bots or scrape Our Platform for any user information. Additionally, You will not probe, scan, or test the vulnerability of any system, security or authentication measures implemented by Us. If You tamper or attempt to tamper with Our technological design and architecture, We may terminate Your account. We may further report such actions to the appropriate law enforcement authorities and initiate legal actions.

5. You shall not use the Platform or the Services provided by the Company for committing fraud, embezzlement, money laundering or for any other unlawful and/or illegal purposes. Further, although We may, from time to time, monitor the features offered through the Platform for discussions, chats, postings, transmissions, bulletin boards, and the like, You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. We are under no obligation to do so and assume no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information contained within such locations on the Platform. We will fully cooperate with any law enforcement authorities or court order requesting or directing Us to disclose the identity of anyone posting any such information or materials.

6. Except for the services explicitly provided, the Company does not provide, control or endorse any third-party information, products or services in any manner whatsoever, even if such third party information, products or services are advertised on the Platform.

7. You will not allow any unauthorised use of the Platform.

8. You hereby represent and warrant that You shall make use of the Platform as a prudent, reasonable and law-abiding citizen.

9. You must ensure that You keep updating the App as and when We release new versions of it. Failure to do so may make You incapable of using certain Services or the App altogether. You should also ensure that You are able to use the App with Your preferred bank account.

10. The Company grants You a limited license to access and use the Platform for availing the Services offered by the Company, but not to download any material from the Platform (other than page caching) or modify it, or any portion of it. Any unauthorized access to the Platform or any networks, servers or computer systems connected to the Platform and any attempt to modify, adapt, translate or reverse engineer any part of the Platform or re-format or frame any portion of the pages of the Platform is prohibited. This license is non-transferable and does not permit any resale or commercial use of this Platform or its contents; any downloading or copying of account information for the benefit of anyone other than Your authorized use; or any use of data mining, robots, or similar data gathering and extraction tools. This Platform or any portion of this Platform (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose. Any unauthorized use of the Platform shall terminate the permission or revoke the license granted by the Company.

11. The Company shall not be responsible for any delay or failure resulting from infrastructure issues, like server uptime, network availability and connectivity.

12. Regulation around technology companies such as ours is ever changing. You understand that the Company may have to modify the Services as well as the App on account of the regulatory landscape We are subject to. In such case, if You become incapable of using all or any part the App or the Services, the same shall not be Our fault.

13. You shall not take any action that would cause Company to suffer any type of loss.

VIII. Consideration and Payment Terms

At present, the Company does not charge any fee from the Users for provision of Services via the App. Notwithstanding the foregoing and subject to applicable laws, the Company retains the right to charge such subscription fees for provision of Services, as it may deem necessary in its sole discretion from time to time. The Company shall provide You with a notice at least thirty (30) days below implementing such subscription fee.

IX. Termination and Suspension

1. Notwithstanding anything to the contrary in these Terms, any other terms, or any other communication between You and the Company, the Company may terminate Your use of the App or cease to provide any Services or a part thereof at any time with or without notice, and for or without any reasons, with absolutely no liability to You.

2. Without prejudice to the foregoing:

• • The Company reserves the right to terminate these Terms without notice and without liability to You on becoming aware that You have violated these Terms or any other guidelines and rules published in respect of the App.

• • Company may block, restrict, disable, suspend or terminate Your access to all or part of the App at any time in Company’s discretion, without prior notice or liability to You.

3. Notwithstanding anything contained under the Terms, any termination of the account by the Company shall not extinguish Your obligations under these Terms and the loan agreements to the Company and the Lender or any third party as applicable.

X. Other Disclaimers

1. To the fullest extent permissible pursuant to applicable law, the Company, and any of Company’s third-party partners, licensors, and suppliers, disclaim all warranties, statutory, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights. No advice or information, whether oral or written, obtained by You through the Platform will constitute or create any representation or warranty not expressly stated herein.

2. You expressly agree that use of the Platform is at Your sole risk. The Platform and any data, information, third party software, reference sites, services, or software made available in conjunction with or through the Platform are provided on an “as is” and “as available,” “with all faults” basis and without warranties or representations of any kind either express or implied. The Company and any third party suppliers, licensors, and partners do not warrant that the data, software, functions, or any other information offered on or through the App will be uninterrupted or free of errors, viruses or other harmful components and do not warrant that any of the foregoing will be corrected.

3. Company and any third party suppliers, licensors, and partners do not warrant or make any representations regarding the use or the results of the use of the Platform in terms of correctness, accuracy, reliability, or otherwise.

4. You understand and agree that if You use, access, download, or otherwise obtain information, materials, or data through the Platform, the same shall be at Your own discretion and risk and that You will be solely responsible for any damage to Your property (including Your computer system and/or other device) or loss of data that results from the download or use of such material or data.

5. You acknowledge and agree You have entered into these Terms in reliance upon the Terms set forth herein which shall reflect a reasonable and fair allocation of risk between You and Company, and that the Other Disclaimers and the Limitations of Liability set forth herein form an essential basis of the bargain between You and Company. Company would not be able to provide the App to You on an economically reasonable basis without these limitations.

6. Any information that the Platform may make communicate to You about any service or product offered by a third party, including any promotional or other offers in relation thereto, shall not constitute or be deemed to be the Company’s endorsement or approval in any manner of such third-party products and services.

XI. Intellectual Property

The Company and its licensors, if any, shall be the sole and absolute owners of the Platform, including but not limited to the idea behind the Platform, the copyright in all content on the Platform and all trademarks, designs, logos and other insignia of trade used on the Platform and elsewhere during the performance of the services, all of which are subject to protection under patent, copyright, trade mark and trade secret and other intellectual property laws of India and other countries. We give You a limited, non-transferrable, non-sublicensable and revocable license to access the App, avail of the features of the App for Your personal, lawful requirements only. You are not entitled to duplicate, distribute, create derivative works of, display, or commercially exploit the App Content, features or facilities, directly or indirectly, without Our prior written permission. Any copying of any part of the Platform shall entail immediate termination of these Terms without prejudice to the other rights and remedies of the Company, including for civil wrongs and criminal offences.

XII. Consents

1. In addition to any consent You may give pursuant to the Privacy Policy, You hereby consent to Lenders retrieving Your credit score from third party providers for the purpose of evaluating Your eligibility for a Credit Facility.

2. You further authorize the Company to share Your Know Your Customer details with other regulated third-party vendors engaged by the Company to provide third party services. Collection, storage and use of Your information shall be governed by the Privacy Policy

XIII. Limitation of Liability

1. IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS AND EMPLOYEES, OR ITS CONTRACTORS, AGENTS, LICENSORS, PARTNERS, OR SUPPLIERS BE LIABLE TO YOU FOR ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, RELIANCE, OR EXEMPLARY DAMAGES (INCLUDING WITHOUT LIMITATION LOST BUSINESS OPPORTUNITIES, LOST REVENUES, OR LOSS OF ANTICIPATED PROFITS OR ANY OTHER PECUNIARY OR NON-PECUNIARY LOSS OR DAMAGE OF ANY NATURE WHATSOEVER, INCLUDING BUT NOT LIMITED TO ABUSE OR BREACH OF DATA), EVEN IF THE COMPANY OR AN AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF OR RELATING TO (I) THESE TERMS, (II) THE APP, (III) YOUR USE OR INABILITY TO USE THE APP; (IV) FAILURE TO AVAIL A PRODUCT OR ARISING FROM LOAN AGREEMENT EXECUTED WITH THE LENDER OR (V) ANY OTHER INTERACTIONS WITH ANOTHER USER IN CONNECTION WITH THE APP. IF THE FOREGOING LIMITATION IS NOT ENFORCEABLE, THE MAXIMUM LIABILITY OF THE COMPANY SHALL BE Rs.500.

2. THE COMPANY DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES ON BEHALF OF THE LENDERS PARTNERED WITH THE COMPANY WITH RESPECT TO THE FINANCIAL PRODUCTS PROVIDED BY SUCH LENDERS. THE COMPANY SHALL BE RESPONSIBLE ONLY TO THE EXTENT OF PROVIDING THE SERVICES AND ALL LIABILITIES AND OBLIGATIONS WITH RESPECT TO THE CREDIT FACILITIES PROVIDED BY THE LENDERD VIDE THE APP SHALL BE GOVERNED BY THE SEPARATE LOAN AGREEMENT EXECUTED BETWEEN YOU AND SUCH LENDERS.

XIV. Indemnity

You hereby agree to defend, indemnify and hold harmless the Company, its affiliates, officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (i) Your use of the App; (ii) Your violation of any term of these Terms; (iii) Your violation of any third party right, including without limitation any copyright, property, or privacy right; and (iv) Your breach of the terms of Your contract with lenders. This indemnification obligation shall survive these Terms and use of the App.

XV. Governing Law and Arbitration

1. These Terms are governed by and shall be construed in accordance with the laws of the Republic of India without respect to its conflict of laws’ provisions.

2. The App is controlled and offered by the Company from its facilities in India. If You are a user outside India, please take note the Company is subject only to Indian law and only to the jurisdiction of Indian courts. The Company makes no representations that the App is appropriate or available for use in other locations. Therefore, if You are a user outside India, You may use the App solely on Your own volition and at Your own risk. You shall be solely responsible for compliance with local law.

3. Disputes, if any, shall be attempted to be resolved amicably for thirty (30) days. Unresolved disputes shall be referred to an independent, sole arbitrator in Mumbai appointed by the Company in accordance with the procedure established by the Arbitration and Conciliation Act, 1996. The venue and the seat of arbitration shall be Mumbai. Subject to the foregoing, You hereby consent to the exclusive jurisdiction of the Courts in Mumbai.

XVI. Miscellaneous

1. Notices:Any notice required to be given to Company under these Terms shall be sent by registered mail or recognized courier to the address first set out above. You agree that the Company may provide You with notices, including those regarding changes to the Terms, by email, registered mail, recognised courier or notifications on the Platform.

2. Force Majeure:If the whole or any part of the performance of the respective obligations of the parties hereunder is prevented or delayed by reasons of natural calamities, war, arson, civil disturbance, and such other reasons beyond the reasonable control of a person (each a “Force Majeure Event”), then to the extent either party shall be prevented or delayed from performing all or any part of their respective obligations under these Terms despite due diligence and reasonable efforts to do so, then such party shall be excused from performance hereunder for so long as reasons of Force Majeure Event continue. A Force Majeure Event shall not affect the payment obligations of the parties unless there is legal bar / embargo to the making of the payments.

3. Severability:Notwithstanding that the whole or any part of any provision of these Terms may prove to be illegal or unenforceable, the other provisions of these Terms and the remainder of the provision in question shall continue in full force and effect.

4. No Waiver or Election:No failure or delay in exercising any right, power or privilege hereunder shall operate as a waiver thereof nor shall any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof or the exercise of any other right, power or privilege. Every right or remedy herein conferred upon or reserved to either party shall be cumulative and shall be in addition to every right and remedy existing at law or equity or by statute and the pursuit of any one right or remedy shall not be construed as an election.

5. Statute of Limitations: You agree that any cause of action arising out of or related to the Platform must commence within one year after the cause of action arises. Otherwise, such cause of action is permanently barred.

6. No-Third Party Beneficiaries: You agree that, except as otherwise expressly provided in the Terms, there shall be no third-party beneficiaries to the Services governed by these Terms.

7. Assignment:The right to use the App is personal to You and is not transferable by assignment, sublicense, or any other method to any other person or entity.

8. Communications: You hereby consent to receive on Your registered email/phone number, promotional and marketing communication about various products, services and offerings the Company, vendors, clients, group companies or business associates may make available. This will override any DND or DNC services You may have registered for on Your phone in the past. You consent to receive service/promotional messages on WhatsApp through the Company’s business accounts.

XVII. Grievance Redressal Mechanism: Digital Lending Platform

The Company aims to provide the best customer service through its Platform. We value customer-relationship and strive to offer an efficient and robust grievance redressal mechanism.

Grievance Redressal for Credit Facilities availed by the User through the App

Level 1:

You can reach Us for any query/complaint through any of the channels from Monday to Saturdays except on mandatory holidays:

Telephone: 9820079068  (Timings: Monday to Saturday – 9 am to 6 pm – Excluding public holidays)

Email: support@jify.co (We generally respond within 24-48 hours.)

Level 2:

If the Complaint/Grievance is not redressed by the Customer Service Centre within 7 working days, the customer shall approach the Digital Lending Grievance Redressal Officer (GRO) of the Company at below details:

Name: Bibartan Roy

Address: Office No. 19,1st Floor, Vikas Centre, S.V. Road, Santacruz West, Santacruz (West), Mumbai, Maharashtra, India, 400054

Email: bibartan@jify.co 

The Company is a felicitator between Users & various Lenders. In order to raise grievances with a specific Lender, click here