Terms & Conditions and Privacy Policy

IMPORTANT: Zeo Fin Technology Private Limited, Office No. 19,1st Floor, Vikas Centre, S.V. Road, Santacruz West, Santacruz (West), Mumbai, Maharashtra, India, 400054 (hereinafter referred to as the “Company”, “We”, “Us”, “Our”) has developed and solely owns a mobile personal finance software application called “JIFY” (“App”, which expression shall include future releases of the application). Company makes the App available for download and use on mobile phones to as the end-users of the App (hereinafter referred to as “User”, “You”, “Your”), subject to these Terms of Service.

The Company also operates a website at https://www.jify.co/ (“Website”) for marketing and information purposes only. It is clarified that the Company does not use the Website for any purpose other than the said purposes. The App and the Website are hereinafter collectively referred to as the “Platform”.

The terms and conditions contained herein and the terms and conditions of use of the Website are hereinafter collectively referred to as “Terms”.

These Terms shall constitute a binding contract between Company and You when You download or use the Platform. By clicking the “I Agree” button on the Platform, You hereby undertake that You have read, understood and accepted these Terms and acknowledge that together with the Privacy Policy (as defined in these Terms), these Terms constitute the entire rights, obligations and remedies in respect of Your use of the Platform.

If You do not agree to these Terms You must not proceed to download the Platform.

Without prejudice to any other specific requirement which may be laid out in these Terms, Your use of the Platform and specifically, Your acceptance of these Terms as aforesaid shall be deemed to be a representation from You that You are above 18 years of age, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms, and to abide by and comply with these Terms.

THE COMPANY IS NOT A LENDER (AS DEFINED BELOW) AND DOES NOT PROVIDE ANY LOANS OR OTHER CREDIT FACILITIES (AS DEFINED BELOW). THE COMPANY IS MERELY OPERATING THE APP TO FACILITATE YOUR APPLICATION TO AVAIL THE CREDIT FACILITIES.

Headings of clauses are only for convenience and are not intended to be used to interpret the contents thereunder. Please read these Terms in full.

1. Description of the App

1.1. The Company owns and operates the App that facilitates provision of Services as more specifically detailed herein below.

1.2. The Company is a private limited company registered under Companies Act, 2013. The Company is merely an intermediary and does not directly provide any financial services to the Users. It is not an organization registered with the Reserve Bank of India, nor Financial Institution under the Companies Act, 2013 or the Banking Regulation Act, 1949 or any other laws for the time being in force in India or a deposit taking company or a chit fund or a company offering any investment schemes as per the rules and regulations for the time being in force in India.

2. Applicability of the Terms

2.1. By clicking the “I Agree” button on the Platform, You hereby give Your unconditional consent to;

2.2. These Terms including the paragraphs at the commencement of these Terms and titled “IMPORTANT”.

2.3. The “Privacy Policy” available on the Platform and incorporated herein by reference. Click here to view the Privacy Policy.

2.4. Any other notice, disclaimer, policy, or term of use, by whatever name called, which may apply to the use of the Platform from time to time.

2.5. These Terms may be amended at any time by the Company. All such amendments shall be binding on after the amended Terms are made available on the Platform. If You do not agree with any such modification, Your sole and exclusive remedy is to terminate Your use of the Platform with no liability to the Company. Notwithstanding the foregoing, if You have availed any of the Services as detailed in these Terms, the Terms including the modified terms shall continue to apply to the extent of and in relation to the Services availed.

2.6. Although the Company may attempt to notify You when major changes are made to these Terms, it shall be solely Your responsibility to read and understand the most up-to-date version of the Terms on the Platform. Nothing in these Terms shall be deemed to confer any third-party rights or benefits.

3. Account

3.1. If You wish to use the App, You are required to maintain an account with the Company and will be required to furnish certain information and details, including Your name, email id, contact number and any other information deemed necessary by the Company. You are responsible for maintaining the confidentiality and security of Your account, password, activities that occur in or through Your account and for restricting access to Your computer to prevent unauthorized access to Your account. You agree to accept responsibility for all activities that occur under Your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform Us immediately if You have any reason to believe that Your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. Please ensure that the details You provide Us with are true, correct, accurate and complete. Upon the Company gaining knowledge of having any reasonable suspicion that the information provided by You is wrong, inaccurate or incorrect, the Company shall immediately terminate Your account without any notice to You in this regard. In the event of any changes or updates to the information shared by You at the time of registering Yourself on the App, You shall be responsible to forthwith notify the Company of the said changes. You can access and update the information You provided Us on the ‘profile’ area of the Your account after You log-in or by writing to Us at support@jify.co. If You fail to notify Us of any changes in the information shared with Us, the Company will continue to use Your information already available with Us. The right to use this App is personal to the User and is not transferable to any other person or entity.

3.2. In addition to the Terms, which governs Your access and use of the Platform, Your access to, use of, and participation in the Platform is subject to all applicable regulations, guidelines and additional policies that the Company may set forth from time to time, including without limitation, any product specific policy and any other restrictions or limitations that the Company publishes on the Platform (“Additional Terms”).

3.3. You shall, at all times, abide by the Terms stated herein, Additional Terms, applicable law and any breach of the same may also lead to the Company terminating Your account and appropriate civil and criminal remedies will be sought against You as provided under the laws of India.

4. Your Representations and Warranties

4.1. You hereby represent, warrant, covenant and certify that: (a) You are a bonafide User; (b) You have the authority to enter into these Terms; (c) You agree to be bound by all terms and conditions of these Terms and any other documents incorporated by reference herein and applicable law; and (d) You are not bound by any existing or past contracts or arrangement which would conflict with Your use, access and provisioning or obtaining of Services through the Platform and in the event of any such conflict, You will hold harmless the Company and its directors, officers, managers, members, employees, attorneys, agents, and successors in rights from any claims, demands, liabilities and damages (actual and consequential) arising due to such conflict.

5. Services

The Company provides the following services through the App (“Services”):

5.1. Facilitation of Lending Services

The Company facilitates the provision of personal loans, and other credit facilities (“Credit Facilities”) offered by NBFCs and Banks partnered with the Company (“Lender(s)”) to potential borrowers. Users acknowledge that the Company is only an intermediary and owns and operates the App for facilitating the provision of Credit Facilities offered by Lenders to Users. The Company performs these Services as a lending service provider to the Lenders and does not provide any financial services to the Users. The Credit Facilities may be extended by a Lender individually or by any two Lenders jointly as a co-lent loan.

As part of the Services, We collaborate with various third-party entities (“Partner Employers”) and facilitate the provision of Credit Facilities to the employees of Partner Employers, (“Employees”). We work with such Partner Employers to provide the Employees access to the Platform through which they can avail the Services offered by Us. Users will have the option to avail Credit Facilities through the App against their Compensation Entitlement, subject to compliance with these Terms and/or other terms as may be stipulated by the Lenders while granting the Credit Facility.

For the purpose of these Terms “Compensation Entitlement” shall mean the compensation / salary of an Employee for any given calendar month, as communicated to the Company by the Employer.

Pursuant to this Service, the Company collects various information from the Users, or the relevant Partner Employer as may be required by the Lenders and as detailed in the Privacy Policy. Based on the information shared by the User, the App reflects the Credit Facilities that the User is eligible to avail and the Lenders that offer the said Credit Facility. The Company, via the App, facilitates completion of the loan application form, collection of KYC documents and acceptance of the loan agreement provided by the Lender(s) for availing the Credit Facility.

The User expressly acknowledges that Company is only an intermediary facilitating the provision of Credit Facilities and is not a financial institution. The Company does not provide any guarantee on whether a Credit Facility will be granted to the User. On receipt of the loan application, the decision on whether a Credit Facility will be provided to the User solely vests with the Lender(s). Accordingly, the Lender(s) may accept or reject a loan application at their sole discretion without any obligations to clarify the reasons for their decision.

Once the loan is approved by the Lender(s), the funds are transferred directly by the Lender(s) to the bank account of the User. The terms and conditions governing Your use of Credit Facility, including the disbursement, repayment, charges and interest shall be as specified under the agreement executed by You with the Lender.

While terms of repayment of the Credit Facility shall be as set out under the agreement with the Lender, by accepting these Terms You acknowledge and explicitly consent that any amounts due on Your Credit Facility may directly be collected by the Company and/or the Lender from Your relevant Partner Employer. Subsequently, the Partner Employer may deduct such due amount from Your Compensation Entitlement. In case the Partner Employer does not make the repayment or makes payment of an amount lesser than the amount due on the Credit Facility availed by You, You hereby authorize the Company to directly collect such due amount from You, including by way of E-NACH mandate provided by You in accordance with the terms of the agreement executed by You with the Lender. You also acknowledge that any default on Your end in repayment of the amounts may impact Your credit score, as per the applicable law and policies of the third party Lender.

If You avail any services from the Lender(s) through the App, please refer to the privacy policy of such Lender(s). Your relationship with the Lender(s) is governed solely by privacy policy, and loan agreements executed between You and the Lender(s). In such cases, You are contracting a service directly with Our Lender(s). We accept no responsibility for the provision of Credit Facilities or its consequences. We are not liable for any losses that may occur as a result of the acts or omissions of the Lender(s).

5.2. Digital Gold

You may purchase digital gold through the Platform. For this purpose, the Company acts as a facilitator and has partnered with third parties (“Digital Gold Provider”) to make digital gold available to You on the Platform. You hereby acknowledge and understand that the Company merely acts as a facilitator between You and the Digital Gold Provider, and any and all terms in relation to the purchase, redemption or exchange of the digital gold product by You, from the Digital Gold Provider, shall be governed by the terms agreed between You and the Digital Gold Provider, to the exclusion of the Company. We provide no assurances that We will be able to intervene on Your behalf with Our Digital Gold Provider in relation to any disputes and/or grievances that You may have in relation to the digital gold product, and We disclaim all liability in relation to any claims, disputes, damages, of any nature (whether direct, indirect, actual or consequential), arising out of or in relation to or in connection with any digital gold product that You may purchase from the Digital Gold Provider.

5.3. Salary Card

As a part of the Services, You may be issued a co-branded pre-paid payment instrument by the card issuer, Premium eBusiness Venture Private Limited (“Card Issuer”), in collaboration with the Company (“Salary Card”). You hereby acknowledge and agree that the Company is not the issuer of the Salary Card and is merely involved in marketing/distribution of the Salary Card or providing Users access to services that are offered by the card issuer. If You avail or purchase a Salary Card through the App, please refer to the privacy policy (https://www.zokudo.com/privacy-policy) and terms and conditions (https://www.zokudo.com/terms-and-conditions) of Premium eBusiness Ventures Private Limited. Your relationship with the Card Issuer is governed solely by privacy policy, and terms and conditions of the Card Issuer. In such cases, You are contracting a service directly with the Card Issuer.

The Company may at any time modify, alter, amend, increase or decrease the scope of Services.

6. Rewards and Benefits

6.1. If You use the App, the Company may, from time to time and in its sole discretion, reward You with benefits, cashbacks, or other incentives subject to such terms and conditions as may be notified by the Company from time to time. Additionally, the Company may offer various schemes to the Users including but not limited to referral schemes, cashback offers etc., and such offers shall be subject to terms and conditions as may be notified by the Company at the time of provision of such offers and schemes.

7. Obligations of the User

7.1. You shall not use the Platform otherwise than as an end user.

7.2. In Your use of the Platform only for Your lawful and personal use, You shall always comply with all applicable laws.

7.3. You agree not to circumvent, disable or otherwise interfere with security-related features of the Platform or features that prevent or restrict use or copying of any content or enforce limitations on use of the Platform or the content therein.

7.4. You agree to not interfere with or use non-public areas of Our Platform and Our technical delivery system. You will not introduce any trojans, viruses, any other malicious software, any bots or scrape Our Platform for any user information. Additionally, You will not probe, scan, or test the vulnerability of any system, security or authentication measures implemented by Us. If You tamper or attempt to tamper with Our technological design and architecture, We may terminate Your account. We may further report such actions to the appropriate law enforcement authorities and initiate legal actions.

7.5. You shall not use the Platform or the Services provided by the Company for committing fraud, embezzlement, money laundering or for any other unlawful and/or illegal purposes. Further, although We may, from time to time, monitor the features offered through the Platform for discussions, chats, postings, transmissions, bulletin boards, and the like, You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. We are under no obligation to do so and assume no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information contained within such locations on the Platform. We will fully cooperate with any law enforcement authorities or court order requesting or directing Us to disclose the identity of anyone posting any such information or materials.

7.6. Except for the services explicitly provided, the Company does not provide, control or endorse any third-party information, products or services in any manner whatsoever, even if such third party information, products or services are advertised on the Platform.

7.7. You will not allow any unauthorised use of the Platform.

7.8. You hereby represent and warrant that You shall make use of the Platform as a prudent, reasonable and law-abiding citizen.

7.9. You must ensure that You keep updating the App as and when We release new versions of it. Failure to do so may make You incapable of using certain Services or the App altogether. You should also ensure that You are able to use the App with Your preferred bank account.

7.10. The Company grants You a limited license to access and use the Platform for availing the Services offered by the Company, but not to download any material from the Platform (other than page caching) or modify it, or any portion of it. Any unauthorized access to the Platform or any networks, servers or computer systems connected to the Platform and any attempt to modify, adapt, translate or reverse engineer any part of the Platform or re-format or frame any portion of the pages of the Platform is prohibited. This license is non-transferable and does not permit any resale or commercial use of this Platform or its contents; any downloading or copying of account information for the benefit of anyone other than Your authorized use; or any use of data mining, robots, or similar data gathering and extraction tools. This Platform or any portion of this Platform (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose. Any unauthorized use of the Platform shall terminate the permission or revoke the license granted by the Company.

7.11. The Company shall not be responsible for any delay or failure resulting from infrastructure issues, like server uptime, network availability and connectivity.

7.12. Regulation around technology companies such as ours is ever changing. You understand that the Company may have to modify the Services as well as the App on account of the regulatory landscape We are subject to. In such case, if You become incapable of using all or any part the App or the Services, the same shall not be Our fault.

7.13. You shall not take any action that would cause Company to suffer any type of loss.

8. Consideration and Payment Terms

8.1. At present, the Company does not charge any fee from the Users for provision of Services via the App. Notwithstanding the foregoing and subject to applicable laws, the Company retains the right to charge such subscription fees for provision of Services, as it may deem necessary in its sole discretion from time to time. The Company shall provide You with a notice at least thirty (30) days below implementing such subscription fee.

9. Termination and Suspension

9.1. Notwithstanding anything to the contrary in these Terms, any other terms, or any other communication between You and the Company, the Company may terminate Your use of the App or cease to provide any Services or a part thereof at any time with or without notice, and for or without any reasons, with absolutely no liability to You.

9.2. Without prejudice to the foregoing:

9.3. The Company reserves the right to terminate these Terms without notice and without liability to You on becoming aware that You have violated these Terms or any other guidelines and rules published in respect of the App.

9.4. Company may block, restrict, disable, suspend or terminate Your access to all or part of the App at any time in Company’s discretion, without prior notice or liability to You.

9.5. Notwithstanding anything contained under the Terms, any termination of the account by the Company shall not extinguish Your obligations under these Terms and the loan agreements to the Company and the Lender or any third party as applicable.

10. Other Disclaimers

10.1. To the fullest extent permissible pursuant to applicable law, the Company, and any of Company’s third-party partners, licensors, and suppliers, disclaim all warranties, statutory, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights. No advice or information, whether oral or written, obtained by You through the Platform will constitute or create any representation or warranty not expressly stated herein.

10.2. You expressly agree that use of the Platform is at Your sole risk. The Platform and any data, information, third party software, reference sites, services, or software made available in conjunction with or through the Platform are provided on an “as is” and “as available,” “with all faults” basis and without warranties or representations of any kind either express or implied. The Company and any third party suppliers, licensors, and partners do not warrant that the data, software, functions, or any other information offered on or through the App will be uninterrupted or free of errors, viruses or other harmful components and do not warrant that any of the foregoing will be corrected.

10.3. Company and any third party suppliers, licensors, and partners do not warrant or make any representations regarding the use or the results of the use of the Platform in terms of correctness, accuracy, reliability, or otherwise.

10.4. You understand and agree that if You use, access, download, or otherwise obtain information, materials, or data through the Platform, the same shall be at Your own discretion and risk and that You will be solely responsible for any damage to Your property (including Your computer system and/or other device) or loss of data that results from the download or use of such material or data.

10.5. You acknowledge and agree You have entered into these Terms in reliance upon the Terms set forth herein which shall reflect a reasonable and fair allocation of risk between You and Company, and that the Other Disclaimers and the Limitations of Liability set forth herein form an essential basis of the bargain between You and Company. Company would not be able to provide the App to You on an economically reasonable basis without these limitations.

10.6. Any information that the Platform may make communicate to You about any service or product offered by a third party, including any promotional or other offers in relation thereto, shall not constitute or be deemed to be the Company’s endorsement or approval in any manner of such third-party products and services.

11. Intellectual Property

11.1. The Company and its licensors, if any, shall be the sole and absolute owners of the Platform, including but not limited to the idea behind the Platform, the copyright in all content on the Platform and all trademarks, designs, logos and other insignia of trade used on the Platform and elsewhere during the performance of the services, all of which are subject to protection under patent, copyright, trade mark and trade secret and other intellectual property laws of India and other countries. We give You a limited, non-transferrable, non-sublicensable and revocable license to access the App, avail of the features of the App for Your personal, lawful requirements only. You are not entitled to duplicate, distribute, create derivative works of, display, or commercially exploit the App Content, features or facilities, directly or indirectly, without Our prior written permission. Any copying of any part of the Platform shall entail immediate termination of these Terms without prejudice to the other rights and remedies of the Company, including for civil wrongs and criminal offences.

12. Consents

12.1. In addition to any consent You may give pursuant to the Privacy Policy, You hereby consent to Lenders retrieving Your credit score from third party providers for the purpose of evaluating Your eligibility for a Credit Facility.

12.2. You further authorize the Company to share Your Know Your Customer details with other regulated third-party vendors engaged by the Company to provide third party services. Collection, storage and use of Your information shall be governed by the Privacy Policy

13. Limitation of Liability

13.1. IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS AND EMPLOYEES, OR ITS CONTRACTORS, AGENTS, LICENSORS, PARTNERS, OR SUPPLIERS BE LIABLE TO YOU FOR ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, RELIANCE, OR EXEMPLARY DAMAGES (INCLUDING WITHOUT LIMITATION LOST BUSINESS OPPORTUNITIES, LOST REVENUES, OR LOSS OF ANTICIPATED PROFITS OR ANY OTHER PECUNIARY OR NON-PECUNIARY LOSS OR DAMAGE OF ANY NATURE WHATSOEVER, INCLUDING BUT NOT LIMITED TO ABUSE OR BREACH OF DATA), EVEN IF THE COMPANY OR AN AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF OR RELATING TO (I) THESE TERMS, (II) THE APP, (III) YOUR USE OR INABILITY TO USE THE APP; (IV) FAILURE TO AVAIL A PRODUCT OR ARISING FROM LOAN AGREEMENT EXECUTED WITH THE LENDER OR (V) ANY OTHER INTERACTIONS WITH ANOTHER USER IN CONNECTION WITH THE APP. IF THE FOREGOING LIMITATION IS NOT ENFORCEABLE, THE MAXIMUM LIABILITY OF THE COMPANY SHALL BE Rs.500.

13.2. THE COMPANY DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES ON BEHALF OF THE LENDERS PARTNERED WITH THE COMPANY WITH RESPECT TO THE FINANCIAL PRODUCTS PROVIDED BY SUCH LENDERS. THE COMPANY SHALL BE RESPONSIBLE ONLY TO THE EXTENT OF PROVIDING THE SERVICES AND ALL LIABILITIES AND OBLIGATIONS WITH RESPECT TO THE CREDIT FACILITIES PROVIDED BY THE LENDERD VIDE THE APP SHALL BE GOVERNED BY THE SEPARATE LOAN AGREEMENT EXECUTED BETWEEN YOU AND SUCH LENDERS.

14. Indemnity

14.1. You hereby agree to defend, indemnify and hold harmless the Company, its affiliates, officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (i) Your use of the App; (ii) Your violation of any term of these Terms; (iii) Your violation of any third party right, including without limitation any copyright, property, or privacy right; and (iv) Your breach of the terms of Your contract with lenders. This indemnification obligation shall survive these Terms and use of the App.

15. Governing Law and Arbitration

15.1. These Terms are governed by and shall be construed in accordance with the laws of the Republic of India without respect to its conflict of laws’ provisions.

15.2. The App is controlled and offered by the Company from its facilities in India. If You are a user outside India, please take note the Company is subject only to Indian law and only to the jurisdiction of Indian courts. The Company makes no representations that the App is appropriate or available for use in other locations. Therefore, if You are a user outside India, You may use the App solely on Your own volition and at Your own risk. You shall be solely responsible for compliance with local law.

15.3. Disputes, if any, shall be attempted to be resolved amicably for thirty (30) days. Unresolved disputes shall be referred to an independent, sole arbitrator in Mumbai appointed by the Company in accordance with the procedure established by the Arbitration and Conciliation Act, 1996. The venue and the seat of arbitration shall be Mumbai. Subject to the foregoing, You hereby consent to the exclusive jurisdiction of the Courts in Mumbai.

16. Miscellaneous

16.1. Notices: Any notice required to be given to Company under these Terms shall be sent by registered mail or recognized courier to the address first set out above. You agree that the Company may provide You with notices, including those regarding changes to the Terms, by email, registered mail, recognised courier or notifications on the Platform.

16.2. Force Majeure: If the whole or any part of the performance of the respective obligations of the parties hereunder is prevented or delayed by reasons of natural calamities, war, arson, civil disturbance, and such other reasons beyond the reasonable control of a person (each a “Force Majeure Event”), then to the extent either party shall be prevented or delayed from performing all or any part of their respective obligations under these Terms despite due diligence and reasonable efforts to do so, then such party shall be excused from performance hereunder for so long as reasons of Force Majeure Event continue. A Force Majeure Event shall not affect the payment obligations of the parties unless there is legal bar / embargo to the making of the payments.

16.3. Severability: Notwithstanding that the whole or any part of any provision of these Terms may prove to be illegal or unenforceable, the other provisions of these Terms and the remainder of the provision in question shall continue in full force and effect.

16.4. No Waiver or Election: No failure or delay in exercising any right, power or privilege hereunder shall operate as a waiver thereof nor shall any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof or the exercise of any other right, power or privilege. Every right or remedy herein conferred upon or reserved to either party shall be cumulative and shall be in addition to every right and remedy existing at law or equity or by statute and the pursuit of any one right or remedy shall not be construed as an election.

16.5. Statute of Limitations: You agree that any cause of action arising out of or related to the Platform must commence within one year after the cause of action arises. Otherwise, such cause of action is permanently barred.

16.6. No-Third Party Beneficiaries: You agree that, except as otherwise expressly provided in the Terms, there shall be no third-party beneficiaries to the Services governed by these Terms.

16.7. Assignment: The right to use the App is personal to You and is not transferable by assignment, sublicense, or any other method to any other person or entity.

16.8. Communications: You hereby consent to receive on Your registered email/phone number, promotional and marketing communication about various products, services and offerings the Company, vendors, clients, group companies or business associates may make available. This will override any DND or DNC services You may have registered for on Your phone in the past. You consent to receive service/promotional messages on WhatsApp through the Company’s business accounts.

17. Grievance Redressal Mechanism: Digital Lending Platform

17.1. The Company aims to provide the best customer service through its Platform. We value customer-relationship and strive to offer an efficient and robust grievance redressal mechanism.

17.1. Grievance Redressal for Credit Facilities availed by the User through the App

17.1.1. Level 1:

17.1.1. You can reach Us for any query/complaint through any of the channels from Monday to Saturdays except on mandatory holidays:

17.1.2. Telephone: 080-4465-6300 (Timings: Monday to Saturday – 9 am to 6 pm – Excluding public holidays)

17.1.3. Email: support@jify.co (We generally respond within 24-48 hours.)

17.1.2. Level 2:

17.1.5. If the Complaint/Grievance is not redressed by the Customer Service Centre within 7 working days, the customer shall approach the Digital Lending Grievance Redressal Officer (GRO) of the Company at below details:

17.1.6. Name: Pratiroop Mehta

17.1.7. Address: Office No. 19,1st Floor, Vikas Centre, S.V. Road, Santacruz West, Santacruz (West), Mumbai, Maharashtra, India, 400054

17.1.8. Email: pratiroop.mehta@jify.co

The Company is a felicitator between Users & various Lenders. In order to raise grievances with a specific Lender, click here

How We Protect Your Data

1. INTRODUCTION

1.1. The website – https://www.jify.co/ (“Website”) and the Jify mobile application (“App”) (together referred to as the “Platform“) are made available by Zeo Fin Technology Private Limited (“Company” or “Jify” or “We” or “Our” or “Us”). By providing Us your consent, you (“You”, “User” “Your” or “Employee”) agree to accept this privacy policy (“Privacy Policy” or “Policy”) and You hereby consent to the Company collecting, processing, using, disclosing, sharing and transferring Your Information (defined below) in accordance with this Policy.

1.2. The services We offer You on or through the Platform are referred to as “Services,” which shall be as defined in the Terms and Conditions. Please note that unless specifically defined in this Policy, capitalized terms mentioned in this Policy shall have the same meaning as provided in the Terms and Conditions (“Terms and Conditions”).‍

1.3. We are committed to protecting Your personal data and respecting Your privacy. Please read the following terms of the Policy carefully to understand Our practices regarding Your personal data and how We will treat it. This Policy sets out the basis on which information We collect from You, We collect about You, or that You provide to Us, will be processed, transmitted or stored by Us.

2. THE DATA WE COLLECT ABOUT YOU

2.1. We collect, transmit, and store personal data about you on our secured Jify server (https://api.jify.co) after obtaining your consent, to provide you with, or in connection with, the Services. Please note that we only collect and process a minimal amount of your personal data to provide you with the Services. Such personal data includes:

2.2. Identity and profile-related data: This includes your first and last name, parents’ name, date of birth, gender, photographs, educational qualifications, purpose of loan, house ownership, employment status, company name, contact information (including addresses, email IDs and phone numbers), liveliness video and marital status.

2.3. KYC data: This includes identification documents issued by the government or other authorities, and includes details of or pertaining to your Aadhaar, PAN card, voter ID, etc.

2.4. Transaction data: This includes details of transactions that may occur through the Platform or in connection with the Services. For example, transaction data may include the Services you have sought or availed through the Platform or confirmations of such Services.

2.5. Data from SMSs: With your permission, we may collect, transmit, share and store transactional SMS data from your phone, to verify and analyse your financial position, to determine your cash flow, credits, income, and spending pattern. We do not collect, read or store any personal SMSs, account details etc.

2.6. Financial data: This includes your past credit history, income details, details of loans issued or otherwise applied for through the Platform, payments, and repayments thereof, bank account details, and bank account statements.

2.7. Device data: This includes your IP addresses, browser types and versions, time zone settings, operating systems, and device information. We collect, transmit, and store such data on our secured Jify server (https://api.jify.co). This data is collected for the purpose of data analytics.

2.8. App data: We may collect, transmit, and store the installed application’s information on our secured Jify server (https://api.jify.co). We may use the package name of each installed application to assess the creditworthiness and to provide customized loan offers.

2.9. Employer Information: Name of Partner Employer, Employee ID, Employee status, date of joining the Partner Employer, pay grade, designation, department in which the Employee is working, attendance details, pay-out date, pay group, employment type, loss of pay status, last working day and net monthly salary.

2.10. Marketing and Communications Information: Communications with customer service support, behavioural data (for example, data collected using cookies), information about promotions, surveys, promotional campaigns and records of Your decision(s) to subscribe or to withdraw from receiving marketing materials, if any.

2.11. Location Data: With Your explicit permission, We may receive, collect, transmit, store and analyse Your location data which may be accessed through a variety of methods including (but not limited to) GPS, IP address, Your device data including international mobile equipment identity (IMEI), geo-location information, content, unique identifiers associated with Your device(s), cell tower location and Your precise location based on GPS data, so as to provide You with hyper-local information and application capabilities, to prevent fraud, verify Your address and place of acceptance of documents, etc.

2.12. Camera: We may require access to Your device’s camera for a seamless experience, for clicking Your selfie, or to upload photos for updating profile and as may be required for KYC purposes, or for uploading any other necessary documents in connection with provision of Services on the Platform.

2.13. You authorize the company to:

2.14. obtain necessary User Data from the Partner Employer.

2.15. share Your KYC details with other regulated third-party vendors engaged by the Company to provide Third Party Services.

2.16. obtain your credit information report from credit information companies as decided by the Lending Partner from time to time.

2.17. We do not access Your mobile phone resources such as contact list, call logs, telephony functions, and files & media (except as disclosed above in order to enable You to upload documents). We do not collect Your biometric data. However, We may take a one-time access of Your camera, microphone, location (fine and coarse GPS data), or any other facility for the purpose of onboarding or KYC checks (for such instance of access), after obtaining Your explicit consent. We collect, transmit, and store above mentioned information on our secured Platform server. For certain Services, We may require access to be able to send SMS for the purpose of verification of Your device and phone number.

2.18. We are required to collect Your information to provide You with access to the Platform and Services. In certain cases, We are required to collect information as required by law, or under the Terms and Conditions. If You fail to provide us that information as and when requested by us, We will not be able to perform Our obligations under the arrangement We have with You or are trying to enter into with You (for example, to provide You with features of the Services). In this case, We may have to cancel or limit Your access to the Services (or part thereof).

3. HOW WE COLLECT DATA ABOUT YOU

3.1. We use different methods to collect and process information about You. This includes:

3.2. Information You provide us: This is the information (including identity, contact, KYC, financial, and device data) You consent to give Us when You use Our Services or when You correspond with Us (for example, by email or chat, or through the Platform). It includes information You provide when You register to use the Services, use a Platform feature, share data through the Platform, or when You report a problem with the Platform and Our Services. If You contact us, We will keep a record of the information shared during the correspondence.

3.3. Information We collect about You and Your device: Each time You visit the Platform or use the Services, we will automatically collect personal data through the use of tools like cookies.

3.4. Information We receive from other sources including third parties and publicly available sources: We will receive personal data about You from various third parties and public sources including Our third-party partners, Google analytics for advertising and user analytics purposes, and other publicly available sources. This information is used for conducting fraud checks, improving the Services and offering the products most suitable to You.

3.5. Please note that We do not have any control over personal data that You may choose to make publicly available. For example, if You post reviews, comments, or messages on public sections of the Platform or on an application store (such as the Play Store), You do so at Your own risk. We are not liable for third-party misuse of such data.

4. HOW WE USE YOUR PERSONAL DATA AND FOR WHAT PURPOSES

4.1. We only use Your information in accordance with Applicable Law. Most commonly, we will use your personal data to provide you with the Services, or where we need to comply with a legal obligation.

4.2. You agree and acknowledge that by using our Services and creating an account on the Platform, you authorise us, our associate partners, and affiliates to contact you via email, phone, or otherwise in relation to the Services provided to you including but not limited to educating you of the credit products available to you, provision of customer support, provision of rewards, resolving grievances/disputes in relation to the Service or the credit product availed by you and pursuant to the collection services offered to the Lender for the credit facilities availed by you.

4.3. In general, we use your personal data for the following purposes and activities undertaken without direct human supervision or control:

4.4. To register you as a user of the Platform;

4.5. To provide you with the Services;

4.6. To communicate to you details of the products and services as requested by you or process queries raised by you on the Platform;

4.7. To facilitate your KYC;

4.8. To facilitate your application to avail loan and otherwise in connection with your obtaining of credit facilities from regulated entities including our Lenders;

4.9. To facilitate the provision of Services by our partners;

4.10. To manage our relationship with you, including notifying you of changes to any Services;

4.11. To administer and protect our business and the Platform, including troubleshooting, data analysis, system testing, and performing internal operations;

4.12. To send you communication, including through WhatsApp business messages, in relation to your use of the Platform or Services;

4.13. To conduct data analytics, monitor trends so we can improve the App and Services;

4.14. To improve our business and delivery models;

4.15. To perform our obligations that arise out of the arrangement we are about to enter or have entered with you;

4.16. To enforce our Terms;

4.17. To undertake marketing services, including sending you promotional messages in relation to Services that are offered by us presently or may be offered in the future;

4.18. To respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims;

4.19. In compliance with the Reserve Bank of India’s norms, including to contact you or locate you in case of any default; and

4.20. To ensure compliance with applicable laws.

5. HOW WE SHARE YOUR PERSONAL DATA

5.1. You agree and acknowledge that any and all information pertaining to you, whether or not you directly provide it to us (via the Services or otherwise), including but not limited to personal correspondence such as emails, instructions from you, etc., may be collected, compiled, and shared by us with third parties, solely in order to render the Services to you (that is, in connection with loan applications and your loan journey). This may include but not be limited to Lenders (as defined in the Terms), partners who provide Services available on our Platform, storage providers, data analytics providers, consultants, lawyers, and auditors. We may also share this information with other entities in the Moneyview group in connection with the above mentioned purposes. If you fail to provide consent for sharing of such data when requested by us, we may not be able to perform our obligations under the arrangement we have with you or are trying to enter into with you. In this case, we may not be able to provide the Services to you.

5.2. You agree and acknowledge that by using our Services and creating an account on the Platform, you authorise us, our associates, partners, and affiliates to contact you via email, phone, or otherwise. This is to ensure that you are aware of all the features of the Services.

5.3. You agree and acknowledge that we may share data where we are required by law, any court, a government agency, or authority to disclose such information. Such disclosures are made in good faith and belief that it is reasonably necessary to do so for enforcing this Policy or the Terms, or in order to comply with any applicable laws and regulations.

6. ACCESS AND UPDATING YOUR PERSONAL DATA

6.1. You hereby warrant that all personal data that you provide us with is accurate, up-to-date, and true. When you use our Services, we make best efforts to provide you with the ability to review and correct inaccurate or deficient data, subject to any legal requirements. We shall have the right to verify the accuracy of the personal data you provided to us.

7. DATA SECURITY

7.1. We implement appropriate security measures and access controls to protect your personal data from unauthorised access, and follow technology standards prescribed by applicable law, including the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and by RBI ensuring up-to-date physical security, such as secure areas in offices; electronic safeguards, such as passwords, firewalls, and encryption; and secure development procedures. Our safety and security processes are audited by a third party cyber security audit agency from time to time.

7.2. In the scenarios where personal information collection is mandatory, for instance any information required to pull bureau report or for loan application, we encrypt the data with the latest security algorithms before transmitting the data. All such data is encrypted at rest.

7.3. Information you and the Lenders provide and receive during the Services is transmitted through a secure sockets layer (SSL) transmission. We encrypt and store personal information wherever it is possible. No data is shared with any third party unless until it is a core feature to serve the end-user, in all such scenarios the user consent is taken.

7.4. We restrict access to your personal information only to those employees who are required to know such information in order to provide our Services to you. We train our employees on all our security procedures.

7.5. We have internal processes and policies in place to tackle incidents of information security breach. This process enables the incident response team to detect, analyse, contain, eradicate and recover from information security breach incidents. In the event there is a security breach, we will take adequate timely measures to mitigate any risk to the data collected/ stored and take all necessary actions required under applicable law. In the event your data is impacted, we will take reasonable measures to keep you informed.

8. DATA RETENTION AND DESTRUCTION

8.1. For information about our retention and destruction practices, please refer to the Schedule to this Policy.

9. YOUR LEGAL RIGHTS

9.1. Under certain circumstances, you have the right to:

9.1(a). Request the erasure of your personal data: This enables you to ask us to delete or remove personal data. We shall comply with your request, subject to applicable laws and the terms of the loans that are sanctioned through the Platform.

9.1(b). Right to deny consent: This enables you to deny us the consent necessary to process your personal data. If you exercise this right, it may impact or restrict our ability to provide Services to you.

9.1(c). Right to revoke consent: This enables you to withdraw consent provided to us previously for specific use of information, storing of information, sharing your information with third parties and Lenders and consent to contact you. We shall comply with any request, subject to applicable laws and the terms of the loans that are sanctioned through the Platform.

9.1(d). Right to rectify: We disclaim all liability and responsibility for the authenticity of the information provided by You to Us. However, you have the right to review and correct, update and/or amend your information provided to us previously for it to be accurate, complete and up to date. However, kindly note that in a situation where you deny consent, withdraw consent, avail the right to be forgotten, or provide inaccurate information, you may not be able to avail the entire scope of our Services, and in such instance, we reserve the right to not provide you access to our Services or any part thereof.

9.2. Notwithstanding your right 9.1 (a) and (c), we reserve the right to retain information to the extent required for below mentioned purposes:

9.2(a). Comply with applicable laws;

9.2(b). Enforce our legal rights; or

9.2(c). To provide any information required by regulatory authorities investigating any fraud or illegal activities.

9.3. However, our Lenders may contact you regarding the loan application and payment of dues and shall continue processing your information, if your application for provision of loan was sent to Lender or if you have availed any loan from our Lenders till all dues of loan are paid. The Lenders may store your information for as long as required to be stored per applicable laws. The Lenders may also require us to retain information in circumstances the Lender has outsourced any services in relation to loan product, such as collection of dues, to us and in such cases, we will be required to retain Your information for the period required by the Lender.

9.4. If You wish to exercise any of the rights set out above, please write an email to the Grievance Officer, whose details are mentioned in section 15 of this Policy, providing in as much detail as possible, the right(s) You wish to exercise. Please also include a description of the personal data You believe We hold or process about You, so that We may be able to locate such personal data. In the event that We need additional information from You, Our Grievance Officer will contact You further.

9.5. We will be able to reply to Your request(s) within 30 (thirty) days of raising the request. In the event that We are not able to respond to or acknowledge your request within 30 (thirty) days of receipt due to any reason, We will inform You.

10. TRANSFER OF PERSONAL DATA

10.1.Please note that all your data, including financial data collected by us, is only stored on systems located in India. We do not transfer your personal data to any other country.

10.2.We share your information with Lenders and third parties, to contact You regarding any loan product You express interest in or for completing a loan application, KYC check, collection of KYC documents, bank authentication purpose, to perform employment checks, for NACH registrations, and loan repayment purposes.

10.3.A list of our Lenders is available at https://www.jify.co/nbfc-partners/ and list of the key third party service providers that gain access to your information during the loan journey is provided here, https://www.jify.co/third-party-providers/.

11. LINKS TO THIRD PARTY WEBSITES

11.1. Our Services may, from time to time, contain services provided by or links to and from the websites of our partner networks, service providers, financial institutions, advertisers, and affiliates (“Third Party Services”). Please note that the Third Party Services that may be accessible through our Services are governed by their own privacy policies. We do not accept any responsibility or liability for the policies or for any personal data that may be collected through such Third Party Services. Please check their policies before you submit any personal data to such websites or use their services.

12. COOKIES

12.1.Cookies are small data files that are stored on Your device. We use cookies and other tracking technologies to distinguish You from other users of the Services and to remember Your preferences. This helps Us provide You with a good experience when You use Our Services and also allows Us to improve the Services.

12.2.We identify You by way of using cookies. The cookies shall not provide access to data in Your device such as email addresses or any other data that can be traced to You personally. The data collected by way of cookies will allow Us to administer the Services and provide You with a tailored and user-friendly service. The cookies shall enable You to access certain features of the Services. Most devices can be set to notify You when You receive a cookie or prevent cookies from being sent. If You prevent cookies from being sent, it may limit the functionality that We can provide when You visit the Platform or try to access some of the Services.

12.3.Additionally, You may encounter cookies or other similar technologies on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by such third parties.

13. BUSINESS TRANSITIONS

13.1. You agree and acknowledge that in the event we go through a business transition, such as a merger, acquisition by another organisation, or sale of all or a portion of our assets, your personal data might be among the assets transferred.

14. CHANGE IN PRIVACY POLICY

14.1.We keep our Policy under regular review and may amend it from time to time, at our sole discretion.

14.2.The terms of this Policy may change and if it does, these changes will be posted on this page and, where appropriate, notified to you by email or phone number through SMS.

15. GRIEVANCE OFFICER

15.1.Should You have any grievances about the processing of Your personal data, You may contact Our Grievance Officer:

15.2. Name: Pratiroop Mehta

15.3. Email: support@jify.co

15.4. Contact No: 080 4465 6300

15.5. Time: Mon – Fri (9:00 AM – 6:00 PM)

16. GOVERNING LAW AND DISPUTE RESOLUTION

16.1.The provisions of governing law and dispute resolution mechanism as specified in the Terms and Conditions shall be applicable to this Privacy Policy.

SCHEDULE

DATA RETENTION AND DESTRUCTION POLICY

1. OVERVIEW

1.1. This Data Retention and Destruction Policy describes Jify’s policy on data retention and destruction.

2. HOW LONG DO WE STORE YOUR DATA

2.1. You agree and acknowledge that your personal data will continue to be stored and retained by us as required or permitted by applicable laws or regulatory requirements, or as required for defending future legal claims. All the other details, which are not required to be retained per applicable laws or regulatory requirements, or as required for defending future legal claims, will be deleted or render the data into anonymised data upon the request of the customer for the deletion of the data, provided there is no active loan or service being availed by you. However, in some instances, we will be unable to facilitate requests for the deletion of your data in compliance with legal obligations, or in accordance with applicable laws, which may require us to store data for longer periods of time.

3. OUR DATA DESTRUCTION PROTOCOLS

3.1. Upon completion of the retention period for each category of personal data as described above, we shall delete or destroy, to the extent technically possible, personal data in our possession or control, or render the personal data into anonymised data, so that it no longer constitutes personal data.